Shipping Time -- Most orders received before 12:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 12:00 PM will ship the next business day. Orders are not shipped on Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by ExtremeHeadlamps.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Shipping options - In most cases you will have the ability to choose your shipping method. There may be times when the method of choice is not available due to a number of things including a delay of pickup or in the case of when we will need to drop ship from the manufacturer. Such times occur when an in-ordinarily large order is placed. Many manufacturers only offer UPS as a carrier. As an example, we may elect at our discretion to ship UPS 3 day select in lieu of USPS Priority Mail which usually takes up to 3 days to arrive. If you absolutely need to use a certain carrier, please let us know and we will take the necessary measures.
Important: Many of our packages will require a signature upon receipt. Before signing for your package, examine the package to make sure there are no visible signs of damage. We use clear tape when sealing our packaging. In the event that the package is damaged, refuse the package and it will be returned to us. Please let us know if this is the case. In the event you have signed for the package, please retain the box your order was packaged in as well as all contents. You will need them when filing a claim with the respective delivery agency. Our domestic shipments are not insured unless our customer asks us to do so. A signed delivery receipt represents your acceptance of the complete order in perfect condition.
We stand behind every product we sell. If you are not satisfied with your purchase or have a problem with your item, just fill out a return request (ExtremeHeadlamps.com Return Request form) within 30 days of purchase and we will email you a prepaid return label. All you will need are your ExtremeHeadlamps.com order number and the email used when placing your order. Please note, when you enter the order number, it is case sensitive so use capital letters.
ExtremeHeadlamps.com guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.
If your item has a manufacturing defect in its materials or workmanship (extremely rare), you can return it to us at any time. If sent within 30 days, we will replace or refund. If after 30 days and up to 5 years, it will become a warranty issue.
Once the item(s) are returned to us, it usually takes 24 hours to process refunds.
FREE USA Returns: We will send our US customers a pre-paid return label which you can print out and attach to your box. International Returns: International customers are responsible for return costs.
* We reserve the right to refuse returns if we feel this policy is being abused. We haven't refused a return yet!
We do not ship on the following holidays observed in the USA.
|New Year's Day||January 1, 2018|
|Memorial Day||May 28, 2018|
|Independence Day||July 4, 2018|
|Labor Day||September 3, 2018|
|Thanksgiving Day||November 22, 2018|
|Christmas Day||December 25, 2018|
We only charge sales tax on orders with shipments to Pennsylvania. We do not charge sales tax on shipments outside of PA. We pay the sales tax collected to the state or Pennsylvania. Other than Pennsylvania, it is the customers responsibility to pay any sales tax they may owe to their state. If you are a tax exempt organization in PA, please send us your tax exempt certificate to sales@ExtremeHeadlamps.com and create an account by clicking on "login", then "create account". We will then convert your account to a tax exempt account so you can order online without being charged sales tax. Thank you!